Shipping policy

Shipping Policy

Last updated: September 11, 2026

Thank you for shopping with Trionex LLC. Here's everything you need to know about how we get your fragrance to you.

Where We Ship

We currently ship to addresses within the United States, including APO/FPO addresses. We do not ship internationally at this time.

Order Processing

Orders are processed within 2–3 business days (Monday to Friday, excluding holidays). Orders placed after [2:00 PM ET] or on weekends are processed the next business day. You'll receive a confirmation email with tracking as soon as your order ships.

Delivery times begin once your order ships and are estimates, not guarantees. Carrier delays caused by weather, holidays, or high volume are outside our control.

Why ground shipping only? Fragrances contain alcohol and are classified by carriers as flammable, so they must ship by ground service. For this reason, we cannot offer overnight or express air shipping.

Tracking Your Order

Once your order ships, you'll receive a tracking number by email. You can also check your order status by logging in to your account on trionexllc.com.

Shipping Address

Please double-check your address at checkout. We are not responsible for orders delayed or lost due to an incorrect address. If you need to change it, contact us within 12 hours of placing your order, before it ships.

Damaged, Lost, or Missing Packages

Every order is carefully packed to protect the glass bottle inside. If your package arrives damaged or leaking, or tracking shows it delivered but you haven't received it, contact us within 7 days of delivery. See our Return & Refund Policy for full details on how we resolve these issues.